Ordering is easy! On our site, you can place an order at any time.

You can find products by typing keywords into the search bar, or by browsing our various menus. Depending on the type of product you're looking for, you can then choose from one or more variants on its page: repeater, quantity, etc. You then select it with a single click. You then select it with a single click on the "Add to cart" button.

Your order confirmation e-mail may have arrived in your spam folder. Please check your spam folder.

To find out where your parcel is / Track your parcel, please go to the "Track Order" page and enter the following information:

- Your order number

- The email address you used to make your purchase

To go to this page, simply click here.

Your parcel has already been dispatched, we can do nothing until you receive your order, after which we can proceed with a refund if necessary, once the item has been returned to our warehouses.

When you place an order for different products, it is possible that several of our suppliers are involved. In addition, to avoid high delivery costs due to excessive shipping weight, the different items in an order are sent separately.

It is therefore quite normal for you to receive your items individually and at different times.

A shipment confirmation e-mail containing your tracking number will be sent a few days after purchase.

However, this e-mail may have arrived in your spam folder. Please check carefully before contacting customer service.

Your tracking number does not work directly upon receipt of the shipment confirmation email. It will be active within 5 working days.

Don't worry, your order has been shipped and will be delivered to your home.

When you place an order with elytstep.co.uk, it is processed by our fulfillment center within 1-2 business days. Your item will then be dispatched within 5 working days.

Delivery takes an average of 1 to 3 weeks. In very exceptional cases (local post strikes, end-of-year celebrations, etc.) it may take a little longer. Whatever happens, if your parcel does not arrive at its destination after 60 days, we will return it to you or give you a full refund. Rest assured, this only happens in 0.01% of cases.

If the delay seems long, don't worry: your order is on its way to you.

We work with suppliers based in Hong Kong, so as to offer you the best prices and avoid high costs, while guaranteeing you quality products. Of course, it takes time to get the goods to their destination.

Delivery times also vary according to your location.

Not satisfied with your item? The color doesn't suit you? No problem, you can return it to us (at your expense) within 30 days of delivery and we'll give you a 100% refund. Read more here.

If you have received a damaged or non-conforming item, please do not hesitate to contact customer service at: support@elytstep.co.uk

We will ask you to mention the following information:

- Subject of email: Request for return/refund

- Your order number

We will get back to you within 24 working hours.

The ELYTSTEP UK store ships many products every day to all 4 corners of the globe, for more information go to the Shipping Policy page.

Our site is totally secure and hosted on an HTTPS server, guaranteeing the protection of you and all your personal data.

We collaborate with VISA, Mastercard and PayPal, among others, which are world leaders and would not allow the viability of a store such as ours if the rate of dissatisfied customers were significant.

If you can't find the answer to your question, please send us an e-mail at support@elytstep.co.uk

We will reply within 24 working hours.